Refund Policy

Last updated: 3 September 2026

We hope you’ll be happy with your AKOS order. If something isn’t right, please contact us at hello@akosremedies.com and we’ll do our best to help.

Changed your mind?

If you purchase from us online, you generally have the right to change your mind and cancel your order within 14 days of receiving it, subject to certain exceptions under UK consumer law.

To cancel, email hello@akosremedies.com within 14 days of receiving your order. Please include your name and order number where possible.

Once you have told us that you wish to cancel, you have a further 14 days to return your order.

Tamper-evident seals

For health protection and hygiene reasons, AKOS remedies are supplied with a tamper-evident seal.

If you change your mind, we can only accept a remedy for return where its tamper-evident seal remains intact.

Once the tamper-evident seal has been broken, the product cannot be resold and we do not accept change-of-mind returns where the statutory exemption for sealed goods that are unsuitable for return for health protection or hygiene reasons applies.

This does not affect your rights if a product is faulty, damaged, unsafe, incorrect or not as described.

Faulty, damaged or incorrect orders

If your AKOS order arrives damaged, faulty, is not as described or we have sent you the wrong product, please contact us at hello@akosremedies.com as soon as possible.

Please include your order number and, where appropriate, photographs showing the problem so that we can resolve it quickly.

Where there is a problem with a product, we will provide the appropriate remedy in accordance with your statutory rights. This may include a replacement or refund.

Where we ask you to return a faulty, damaged or incorrect product, we will cover reasonable return postage costs.

Returning an order

Please do not send a return without contacting us first.

Email hello@akosremedies.com with your name and order number and we will provide you with return instructions and the appropriate return address.

For change-of-mind returns, you are responsible for the cost of returning the order to us.

We recommend obtaining proof of postage and using appropriate protective packaging when returning your order.

Refunds

Once we receive your eligible return, we will process your refund as soon as possible and within the period required by law.

Refunds will normally be made using the same payment method used for the original purchase.

If you cancel your entire order within your statutory cancellation period, we will also refund the cost of our standard delivery option. If you chose a more expensive delivery service, we are not required to refund the additional amount above the cost of our standard delivery service.

Cancelling before dispatch

If you need to cancel an order before it has been dispatched, please email hello@akosremedies.com as soon as possible.

If we are able to stop the order before dispatch, we will cancel it and issue a refund. If it has already been dispatched, our normal returns process will apply.

Your consumer rights

Nothing in this Refund & Returns Policy excludes or limits your statutory rights under UK consumer law.

If you have any questions about a return or refund, please contact:

Victoria Ford t/a AKOS, Unit 172277, PO Box 7169, Poole, BH15 9EL, United Kingdom
hello@akosremedies.com